As the Internet, big data and cloud computing technology of rapid iterative evolution, how to quickly adapt to the new service channel, integrating the resource of traditional services and unified online and offline service standards, to help enterprises to full service and overall sales, to provide customers with panoramic service experience and precise marketing become the core of a new generation of contact center platform needs.

Mobile: no matter where the customer, use what equipment, can secure access to business information, contact the enterprise service personnel
Visualization: contact center provide anytime, anywhere, online quality customer interaction
Social: position professional knowledge and information sharing, active customer interaction
Virtualization: flexibility and on-demand extension, rich media and virtual desktop (VDI), pay attention to the economy

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